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Did you know? The European Union Regulation sets minimum rights for air passengers in the event of a flight delay, cancellation or denied boarding. Compensation amounts** depend on travel distance and could reach: • < 1500km..............................250€ (~US$260) • 1500km - 3500km..................400€ (~US$420) • >3500km...............................600€ (~US$630) This applies to: • Any outbound flight departing from Europe* operated by any airline • Any inbound flight landing in Europe operated by a European airline Why enable AirRefund? • By integrating AirRefund with Concur Travel, our matching system directly accesses employee itineraries and automatically notifies travellers when they experience an eligible flight delay or cancellation • AirRefund relieves your travellers from the hassle of dealing with airlines by managing the entire process – from eligibility verification to taking the airline to court if necessary • Automating the air claim management process leads to enhanced traveller experience which results in higher Employee Satisfaction scores Why trust AirRefund to handle your claims? • 100 % success based: No win, no fee • No additional cost for employer/corporation • Wide expertise in compensation collection and in-depth knowledge on all applicable regulations • AirRefund pledges to deliver the highest standards in terms of Customer Experience • Option of donating all or part of the compensation to a charity/NGO When the claim is successful, AirRefund deducts 30 % of the compensation** before transferring funds directly to the traveller either by bank transfer (SEPA) or via PayPal. Get compensated for flight delays & cancellations – connect AirRefund to your organisation’s Concur Travel account today. *37 countries including: 28 EU countries + Switzerland, Albania, Bosnia-Herzegovina, Iceland, Macedonia, Montenegro, Norway, Serbia, Kosovo **The compensation amounts may vary according to current exchange rate between EURO and local currency