User Support Desk
An additional service, offering 24/7 direct access to SAP Concur experts and resources to support your employee utilisation of SAP Concur solutions.
Get fast, accurate advice directly from our experts
Get fast, accurate advice directly from our experts
User Support Desk gives your employees the answers they need right away, which results in better adoption, more productivity, timely data, and is a crucial part of any support solution.
- Save time for you and your administrators
- Receive expert guidance
- Assistance available in multiple languages
- Available 24/7
Features of User Support Desk
24/7 support
Whenever employees want knowledgeable help or quick answers to questions on any aspect of using your SAP Concur solution, User Support Desk is there to assist 24/7.
User support that knows you
Our representatives understand system configurations, the capabilities built around your policies, and supported platforms – including mobile devices.
Assistance in multiple languages
SAP Concur support professionals offer assistance in English, Brazilian Portuguese, Spanish, German, French, Italian and Mandarin.
Rapid problem resolution
Most issues are resolved on first contact. If a case must be logged, we’ll provide updates and work with other teams across SAP Concur until it's resolved.
Custom reporting
Get periodic updates of agreed performance indicators, such as opened and resolved support cases, volumes of support contacts, and response time metrics.
How to get help if your company doesn't have User Support Desk
Product users can leverage our many valuable trainings, FAQs, community connections, and more.
See alternative user support optionsRelated products
Concur Expense
SAP Concur integrates all your expense data, so you can manage spending wherever, whenever it happens.
Concur Invoice
Reduce the hours, effort, and costs put into the entire accounts payable process – from purchase request to invoice capture and payment.