Uber
Thoughtful automation of Uber's expense processes
With the company’s rapid growth, Uber’s expense organisation saw an opportunity to streamline and automate its work to better deliver for employees without expanding headcount.
Using Concur APIs, Uber for Business functionality, and home-grown automation solutions, the team reduced several expense bottlenecks. The company created a chatbot to help employees finalise expenses by attaching receipts and also deployed help desk automation that allows employees to quickly resolve support tickets.
Through thoughtful automation Uber has been able to save more than 5000 employee hours, automate the resolution of more than 70% of expense-related help desk tickets and drive corporate card adoption rates above 90%.
Automation is driving process efficiencies, helping us save time and helping our travellers in terms of focusing on doing their job and not expenses.
-Physititia Grant - Global Head of Travel & Expense
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