Devon Air Ambulance gives life to its invoice process

Devon Air Ambulance was burdened with a manual, paper-based invoice process, with growing volumes of work in an environment of increasing cyber fraud. The charity looked to overhaul its processes to deliver more value for its stakeholders and patients.

As a charity, it’s vital to spend funds raised through donations wisely. But a largely manual supplier invoice process was slowing them down. “In an environment where we’re seeing more cybercrime targeted at the charity sector, it’s important our controls are extremely strong,” says David Hawes, Finance Director at Devon Air Ambulance.

Listen to David explaining how invoice processes were turned around, creating an efficient, centralised system which protects against errors and fraud and results in suppliers being paid on time.