Lufthansa now integrated in Concur TripLink

SAP Concur Team | 19-11-2019

The booking of Lufthansa flights with SAP Concur is now even more flexible and transparent: With the integration of Lufthansa in Concur TripLink activated today, corporate bookings made by business travellers directly on Lufthansa.com or via the Lufthansa App are automatically synced with SAP Concur, giving companies more visibility into corporate bookings to support duty of care and manage costs. This requires travellers to link their Miles & More and SAP Concur accounts to activate.

The Lufthansa and Concur TripLink integration make travel and expensing easier by synchronising with Concur Travel and Expense, Concur Mobile and TripIt Pro. As part of the integration travellers will have access to company negotiated fares on Lufthansa.com for their corporate trips.

 

Integration with just a few clicks – Important steps for travel managers

Before business travellers can sync their Miles & More and Concur accounts, their employers or the intermediary travel management company (TMC) must first activate TripLink and load the company rate code into SAP Concur. Business travel agencies or companies enter the LHG CLID /CUG (Client Identifier /Closed User Group) details into the SAP Concur system via the field "TripLink Discount Code". They receive the corresponding code via their Lufthansa Group Account Manager on request.

How business travellers connect their accounts

When a traveller logs into Lufthansa.com with their Miles & More number, Lufthansa authenticates the traveller with SAP Concur.  This allows the employee the option to choose the corporate booking path. For this to work, users must connect their Miles & More and Concur accounts just one time. Travellers have a few options to connect their accounts:

  • The My Travel Network in the SAP Concur App Center
  • The Lufthansa App in the SAP Concur App Center
  • Their Concur Travel profile via Profile >> Profile settings >> Personal details and scroll down to travel preferences.

After confirmation of the General Terms and Conditions, users will receive a connection confirmation e-mail – from SAP Concur, as well as a personalised welcome e-mail from Lufthansa.

 

User-friendly booking

Once the connection is established, users can book on Lufthansa's website at any time. It is important to select “Corporate Travel” for business trips.  This selection will send the travel down the corporate booking path.

  

After booking, users receive a confirmation on the Lufthansa confirmation page that the trip was synced with SAP Concur. The booking is immediately visible in Concur Travel, the Concur Mobile App and TripIt Pro. If users also use Concur Expense, the e-receipt is automatically created in Concur Expense.

Cancellations on Lufthansa.com are also automatically synchronised with SAP Concur solutions.