How Can Your IT Team Increase Efficiency and User Satisfaction?

IT teams at many companies are under intense pressure to deliver cost savings and greater efficiency. Users demand the same digital tools and capabilities at work as they have in their personal lives. And other departments want greater visibility into budgets and analytics. The job of IT leaders becomes a balancing act of creating a unified strategy that benefits the business in the face of all of these demands.

This is especially true when it comes to expense, travel, and invoice management. Each of these needs have solutions that are unique yet interconnected in their outcomes. Forrester recently surveyed nearly 400 decision makers at companies around the globe to learn exactly how they are currently managing expense reporting, travel, and invoicing – as well as how they can improve.

The Journey To Better Travel, Expense, And Invoice Management: A Spotlight On IT

Modernising expense, travel, and invoice systems by going digital is a quick win for IT leaders as those improvements can make a real difference for all employees by driving efficiency.

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The findings from Forrester identified two key areas for you to consider when choosing a solution.

1. Automation is key to a user-friendly experience: Only 45% of respondents were happy with their travel and expense solutions and only 37% were satisfied with invoicing. What Forrester discovered was that manual and unreliable processes were often the source of these frustrations.
   
   This is where new technologies can help. Capabilities like cloud and mobile access, integration with existing systems, and a great user interface helped companies to deliver on their expense, travel, and invoice objectives. Automation also allowed IT teams to improve the efficiency of processes by empowering users with intuitive tools. Not only did this allow for greater productivity, but it had the added benefit of happier users, both of which reduced the burden on IT.

1. Reporting capabilities get everyone on the same page: Paper-based invoicing and manual expense reporting make for an uncertain reporting process. Even small errors in paperwork can make analytics unreliable or even unusable in some cases.
   
   By automating more of the reporting responsibilities and consolidating that information within a central tool, that data becomes more accessible, more trustworthy, and more valuable. This allows auditors and analysts to get a clearer picture of fiscal health, which also helps to raise the profile of the IT organisation among company leadership.

For more on how your team can increase efficiency and user satisfaction, read the full Forrester report today.