Frequently Asked Questions: If You’ve Thought it, We’ve Answered It!

Whether you’re new to finance management or looking for your next travel and expense management solution, you’re bound to have questions.

Have you ever wondered what questions to ask about a business trip?  Or maybe you have a query about the fundamentals of our products, such as what is Concur Expense and why do I need it? You might want to know which partners we work with or how difficult (or easy!) it will be to integrate SAP Concur solutions with your other finance systems.

It could be a broader question about the possible ROI on finance automation. Or perhaps an employee has hit a stumbling block submitting their expenses or has an invoice query and needs a quick helping hand to overcome it.

Our business FAQ page is a centralised information hub, designed by our team of experts to empower you and enhance your experience. We’ve also included links to additional educational resources if you want to dig deeper into specific topics.

 

Frequently Asked Questions

Explore our comprehensive FAQ page and uncover the answers to any of your questions!

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Three Benefits of Using Our Frequently Asked Questions

1) Cost-effective and efficient – obtain answers on a range of topics in one easily accessible hub, without having to conduct lengthy research or contact support personnel.

2) Consistent, standardised information – reduce the chances of receiving conflicting or inconsistent information from different sources when making decisions.

3)Training resource – access a comprehensive overview of processes, policies and best practices.

Back to Basics

There’s no shame in going back to basics, whatever the level of finance management you’re at. Maybe you need an easy way to explain to new starters how expense management works, perhaps you’re educating the AP team on what a supplier invoice should include or you’re getting to grips with the importance of Duty of Care in corporate travel.

You might have a gap in your knowledge such as whether you should be using purchase orders/requests (the answer is possibly, with the help of Purchase Request!)

Whatever your question, whether it's very specific about how long to keep VAT receipts for or more general, such as what finance applications SAP Concur solutions can integrate with, we've got the answer.

Let’s look at how the business FAQ page can help you unlock more value from SAP Concur solutions.

Policies and Regulations

Example question: How long do you need to keep VAT receipts for?

Whether it’s questions about VAT rules, what to include on your internal business policies or the latest reporting requirements, compliance is crucial. In fact, according to the Analysys Mason 2022, Travel, Expense, and Vendor Invoice Management Study, 42% of finance leaders worldwide say tax compliance issues are a top pain point prior to automating.

Answer: You must keep VAT records for at least six years and records must be accurate, complete and readable.

How it Works

Example question: What are some of the standard reports I'll be able to get using Concur Expense?

At some point, you’ll want to drill down into what our solutions provide, how they are used and which of them you need. You might be curious about what the SAP Concur interface looks like, how you how you effectively manage invoices or what best practice spend management entails.

Answer: There are seven key reports you need to know about within SAP Concur solutions.

Bottlenecks and Challenges

Example question: How does receipt capture work?

When submitting expenses, booking travel and processing invoices, employees will sometimes get stuck. It could be that they’re wondering how long approval is going to take or how receipt capture works, or they might not know what they can do using the mobile app.

Answer: The SAP Concur mobile app uses OCR technology and machine learning algorithms to automatically convert photos of travel expense receipts into data and pre-populate report details.

Partners and Integration

Example question: Which finance systems do SAP Concur solutions integrate with?

Integration with other finance systems isn’t a one-size-fits-all process and to find the best approach for you, we work to understand your requirements, IT resources and budget. You might want a list of partners and apps that help you with your business travel management and travel policy compliance. Or perhaps you need to learn about P-card and corporate card integration.

Answer: Oracle, QuickBooks, SAP, Sage, Xero…for the full list check out the FAQ page!

Growth Opportunities

Example question: How do we scale SAP Concur solutions to other offices or countries?

The right spend management solution will scale as your business grows, while supporting your business objectives. Whether it’s questions about budgeting and managing cashflow as you grow or VAT reclaim across borders, we have the answers.

Answer: SAP Concur grows with you when you expand, integrating internal policies, local travel allowances, taxes, currencies and languages. Our solutions have been deployed in 90+ countries.

Making the Switch

Example question: What are the implementation timelines for T&E and AP solutions?

When switching to SAP Concur solutions, you’ll want to know about cost, ROI, contract length, resourcing considerations and whether automation will steal employee jobs. Spoiler: no it won’t – in fact, automation gives employees freedom to do more value-add work. According to the Analysys Mason 2022 Study, 71% of businesses worldwide consider user experience and improved time savings to be important features when selecting their next automated expense and/or invoice management software.

Answer: It varies depending on the size of the organisation. Generally, for small or medium-sized businesses, it can take from one day to a few weeks, with two team members involved.

Knowledge at Your Fingertips

Our SAP Concur FAQ resources have been designed to empower finance managers and finance teams with readily available information to streamline processes, reduce communication overheads and contribute to effective decision making.

Whatever level of finance management you work in, and whatever the unique circumstances of your business, you’ll have questions about expense, invoice or travel management. Our FAQ page gives the quick answers to common questions and those things you might not have thought of.

Still got a question? Don’t forget our thriving SAP Concur Community is where more than 80,000 customers reach out to share their wisdom and knowledge – and you can always contact us too!